Application for Services
Obtain an Online Bill Pay PIN
Go Paperless Request E-Bill Option
Make an Online Payment (PIN Required)
Utility Rates
Bank Draft Authorization
Notice of Temporary Vacancy

ONLINE UTILITY BILL PAY SYSTEM

The City is pleased to provide an online service to the citizens of Pocatello. This application allows a customer to browse their utility account with the following features:

• Payments - Pay customer utility bills online.
  
• Payment history - View customer payment history, including pending payments.
  
• Customer account information - View customer account information, including account status and balance, last bill sent, and last payment received.
  
• Consumption summary information - Display consumption summary information for each meter, including last reading, average daily usage, and period usage.
  
• Consumption summary graphs - Generate customer consumption graphs by period for the last three years.
  
• Customer billing history - View customer billing history, including bill date, balance forward, current charges, and total billed amount.
  
• Customer service summary - View customer service summary information, including the service status, the start and stop dates, and the amounts.
  
• Service summary graphs - Display in graph format the last 12 billing amounts.
  
• Customer billing statement - View a customer billing statement that provides a detailed reading and charges for a specific bill.
  
• Electronic customer billing. Customers can also sign up for electronic billing (E-Bills).

HOW TO OBTAIN A PIN FOR ONLINE BILL PAY

To use the City of Pocatello Online Utility Bill pay service, you must obtain a Personal Identification Number (PIN).  To obtain your PIN, email us at: utilities@pocatello.us please include your billing name, service address, account number (including hyphen), and your email address.  You will then receive, by email, your PIN with instructions on activating your account.

*Internet browser requirements to access Utility Bill Pay system: Microsoft Internet Explorer 4.0 or later with 128 bit encryption or Netscape Navigator 4.0 or later with 128 bit encryption.

NOTE: Due to maintance, the online payment system is not available the 2nd Thursday evening of each month.