Every year city departments are required to present a performance report to the Mayor, City Council and citizen stakeholders (Service Level Report). Under the supervision of the Chief Financial Officer, the departments discuss their mission, financial inputs, workload outputs, measures of efficiency & effectiveness (including comparisons to other cities & industry norms), results and their issues and concerns for the future.

WHO ARE THE PEOPLE BEHIND 911?

 

First Responders are usually law enforcement officers and fire rescue crews who are first to arrive at the emergency scene. They assist emergency victims until EMS arrives, and are often trained as EMTs or paramedics.

Emergency Medical Technicians (EMTs) have various levels of training. Some EMTs assist with rescues, and perform basic emergency care. Other EMTs are emergency dispatch operators who send ambulances and emergency vehicles to the emergency scene.

Emergency Dispatch Operators answer emergency calls, obtain the who, what and where information and send help right away.

Paramedics have the highest level of pre-hospital training. They perform medical procedures at the scene of the emergency or in the ambulance on the way to the hospital. Using a radio to communicate, paramedics often get instructions from physicians.

Emergency Nurses are specially trained to help and treat emergency patients. They are the first contact at the emergency room; they meet the ambulance, get the patient's medical information and arrange for the doctor to see the patient.

Emergency Physicians are doctors who specialize in treating people who are seriously injured or who have become sick very suddenly, such as heart attack victims.

 

Make the right call If it is potentially life threatening, or you
are in doubt, don't guess...Call 911.